Services
Cleanliness is next to customer happiness
Our Mission
Committed to delivering the highest quality service
Whether cleaning the communal areas of HMOs or preparing Airbnb properties for new guests, our dedicated team ensures that every space is spotless, welcoming, and maintained to the highest levels of hygiene.
Our Values
Excellence: We are dedicated to providing top-tier cleaning services that exceed expectations. Our attention to detail and commitment to using high-quality products ensure that every job is completed to the highest standard.
Reliability: At CS Utilities, we understand the importance of trust. Our clients can rely on us to deliver consistent, timely, and dependable services, ensuring that their properties are always clean and well-maintained when needed.
Sustainability: We are committed to using eco-friendly and sustainable cleaning solutions that not only protect the environment but also ensure the health and safety of tenants and guests.
Customer-Centricity: Our customers are at the heart of everything we do. We listen to their needs, tailor our services to meet specific requirements, and continuously strive to provide a seamless and satisfying experience in every interaction.
Our services
Five star service at a time that suits your needs
We understand that clean, well-maintained properties not only enhance the tenant and guest experience but also protect your investment. That’s why we focus on reliability, consistency, and customer satisfaction,
- Bespoke Agreements: We know that every property is different and comes with its own needs. We are committed working out an agreement that fits.
- Flexible Scheduling: Don't miss out on good customers in times of high demand because of rigid scheduling. Sometimes flexibility is the deciding factor.
- Quick Turn arounds: We aim to be thorough and maintain the highest standard. We also aim to be quick.
- Market Insights: CS Utilities works closely with whotolet.com and other estate agents, short term rentals and hotels. we know the market expectations and meet the standards.
faq
Frequently Asked Questions
Yes. We require 50% deposit on Airbnb and HMO cleans. For end of tenancy full payment must be made to secure bookings.
Yes, we provide professional cleaning solutions for all our cleaning requirements. The cost of cleaning equipment is also provided in the cleaning quote, however, your quote may be cheaper if you can provide some items of equipment.
Internally window cleaning is included into our service. If you wish to have the outside windows cleaned this can arranged with a third party contractor. You need to inform us at the time of your booking.
The quote for end of tenancy is not including a professional carpet steam clean. If you wish to include a professional steam cleaning for your carpet or upholster steam clean please send us the details in order to receive a detailed quote.
Yes, We clean all tiled or washable surfaces. For end of tenancy, cleaning of painted walls is not generally required by estate agents. A few scuff or dirt marks on your painted walls will generally be considered to be “wear and tear” by most agents and landlords, however, if you have a situation when there are a number of stains (marks left by children, for example) you may want to contact your landlord or estate agent to discuss this. We recommend using sugar soap and warm water, however, extra care needs to be taken to avoid damage.
If a customer’s property is located within a congestion zone, the customer is required to cover the cost of the congestion charge. No extra fee is charged for properties within the ULEZ zone as all our vehicles are compliant.
The quote provided is fixed based on the property size and tasks provided.
If you booked a carpet clean or a service that requires delivery of equipment we will need available parking near the property. Parking charges are extra cost in case you will not be able to provide a parking permit or free available parking near the property.
We reserve the right to apply a fee of £30 for late changes and cancellations within 24 hours. Same fee will apply if cleaner is unable to get access to your property to carry out her duties.
